Our Guarantees

14 Day Moneyback Guarantee

Try our VPS plans with confidence. If you are not completely satisfied with our service for any reason, you may cancel your VPS within 14 days of the initial setup for a complete refund.

99.9% Network Uptime SLA

ActiveHost guarantees network uptime to be at least 99.9%. This guarantee assures that all major routing devices within our network are reachable from the global internet 99.9% of the time. ActiveHost will issue a credit for 12 times the actual amount of additional downtime (in hours). The amount of compensation may not exceed the customer’s monthly recurring charge. This guarantee does not include the following situations:

• Scheduled Network Maintenance - occasionally network maintenance will be required. ActiveHost will do everything possible to minimize and avoid downtime during this maintenance. You will receive prior notification of upcoming maintenance at the email address we have on file. Scheduled maintenance periods are not eligible for SLA credits.
• Malicious Attacks - if a third party not associated with ActiveHost initiates a "Denial of Service" or other form of disabling attack against your Dedicated Server or major portions of our network, ActiveHost will do everything in it's power to stop the attack, but cannot guarantee a resolution time.